Satisfaction Guaranteed - Let's make this simple. If you aren't happy,
we're not happy. If any of our products do not meet or exceed your
expectations within 30 days, contact us . If we can't make it better,
we'll refund you your money. You trusted us enough to buy the product.
It is the least we can do.
We are committed to offering our Customers the finest products
available. If you prefer, you may exchange your purchase for other Mall
When returning or exchanging any part of your order, please include the
original packing slip, noting the items being returned/exchanged and
listing any items that should be sent in exchange. Please send your
return by First Class Mail if under 13 ounces or insured Priority Mail
or Parcel Post for your protection and to insure prompt delivery.
Regrettably, shipping and handling fees are not refundable unless the
item arrived damaged. If your package was damaged in shipment by the
carrier, save the box and the merchandise and notify us immediately at
1-888-426-5673. You will have to show the mail carrier the damage so
it may take a trip to the post office. You can also refuse acceptance
of the package. Priority mail packages are automatically insured up to
C/O Make-Up USA LLC
495 Lake Shore Lane
Grosse Pointe Woods, MI
Items are shipped within 1 to 2 days of receiving the order.
Every item we offer has its own Shipping & Handling charge. We use USPS and
Ground UPS. Please check your shipping preference at check out.
USPS First Class Mail: Allow 7-10 business days from your order
date for delivery. All orders will be shipped via the U.S. Postal
Priority Mail: Please allow 3-4 business days from the order
date for delivery.
International Economy – Shipments are delivered in a 3-15 days
after it leaves our International shipping facility.
These Shipping timeframes are in addition to the standard shipping time for
an item to arrive at the international shipping facility from the our